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Report Lost or Stolen VACU Account Information
VACU Privacy Statement
 

How to Report Lost or Stolen VACU Account Information

Acting quickly is important if you have lost your account information or suspect it has been stolen.

For a Virginia Credit Union Visa debit card:

  • Call Cardholder Services toll-free 24-hours a day at
    (800) 449-7728

For a Virginia Credit Union MasterCard or Visa credit card:

  • Call Cardholder Services toll-free 24-hours a day at
    (800) 449-7728

For a Virginia Credit Union ATM card:

  • Contact Member Services during business hours
  • Call Cardholder Services toll-free 24-hours a day at
    (800) 449-7728

For a lost or stolen Virginia Credit Union check, checkbook or account information:

  • Contact Member Services during business hours
  • If you have Home Banking service, log on to Home Banking to change your logon ID and security code (under Personal Information).
  • If you have QuikLine access, call QuikLine at (804) 323-2000 or (800) 285-1096, and press "6" to change your QuikLine PIN

Please contact us if you have questions or if we can help you in any way.

 

 
Related Information
What to do after your purse or wallet is lost or stolen
Identity Theft

Report Suspicious E-mail

Online Identity Theft Education