Enhanced Authentication

Enhanced Authentication is a Home Banking feature that helps safeguard your Home Banking sessions by using multiple levels of security during the logon process. It will help you ensure that you’re visiting Virginia Credit Union’s Home Banking site and not a bogus one.

To get started, you must complete a simple registration process that includes:

• Creating a personal security image, which consists of a picture you select from a gallery of supplied images, plus a related phrase that you create
   
• Selecting brief sets of "challenge" questions and answers, which will be used to verify your identity should you log on from an unrecognized computer

Once you have activated Enhanced Authentication, here's how the logon process will work:

• Each time you log on to Home Banking you will be prompted to enter your Logon ID
   
• On the next page you'll confirm your personal security image and phrase are correct, then enter your Security Code (password) and sign in
   
• If you log on from an unrecognized computer, you will be prompted to answer one of your "Challenge" questions to verify your identity

For more information about this new feature, take a look at our Enhanced Authentication FAQs.

If you have any questions or if we can help you in any way, please contact us.