Home Banking Access Tips
Are you having difficulty accessing our Home Banking service?
Here are some troubleshooting tips for both new and existing users.
  
 

New Home Banking Users

How to log on for the first time

1. Enter your Logon ID, which is your social security number. Please enter this information without dashes.
    
2. Enter your Security Code, which is the last four digits of your social security number followed by the letters 'VACU'. For example, 1234VACU.

Accessing Home Banking for the first time
Taking the following steps will help ensure safe and continued access to your accounts through Home Banking.

• Change your Security Code
  The first time you access Home Banking you will be prompted to change your initial Security Code to a new one that you select. Your new Security Code must be between 8 and 16 characters in length, and contain at least 2 numbers and 2 letters.
   
• Change your Logon ID
  The first time you access Home Banking you will also be prompted to change your your Logon ID.
   
  Your Logon ID can be 6 to 50 characters in length and must contain at least one letter. It can also consist of numbers, periods, dashes (-), underscores (_), or the @ symbol.

Existing Home Banking Users

Forgotten your Security Code?
Use the link on the Home Banking logon page to reset your Security Code yourself.

Forgotten your Logon ID?
Please call Member Services to request a reset of your Logon ID.

Entered your Home Banking Security Code incorrectly three times in a row?
The system has automatically locked you out as an "inactive user." This feature helps protect your account from unauthorized entry. You will need to reset your Security Code by calling Home Banking Customer Service at (800) 337-8727, Monday - Friday, 7 a.m. - 11 p.m. and Saturday, 8 a.m. - 5 p.m.