eStatements

If I notice an error or have a question about any transaction on my eStatement, whom do I contact?

Can I receive a paper statement as well as an eStatement?

How long will it take to begin accessing eStatements?

How long will my e-Statements be available?

Will my eStatements look the same as my printed statements?

How do I stop receiving eStatements?

How do I notify Virginia Credit Union of my new e-mail address?

Can my eStatement e-mail notification be sent to two different e-mail addresses?

Can either owner of a joint account sign up to receive eStatements?

I have access to other cross-accounts in Home Banking. Can I get eStatements for those accounts too?

Can I receive a printed statement if my computer isn’t working or if I need one for another reason?

What information security measures are taken?

Why can’t I access my Home Banking account after checking my eStatement?



If I notice an error or have a question about any transaction on my eStatement, whom do I contact?
You may contact Member Services with any questions related to your eStatements.

Can I receive a paper statement as well as an eStatement?
Only for a limited time. When you sign up for eStatements, you will receive both a print and eStatement for the first statement cycle. After that, you will receive only eStatements.

How long will it take to begin accessing eStatements?
Once you receive enrollment confirmation, you can begin using the service to access archived statements. You will receive an eStatement with the next statement cycle.

How long will my e-Statements be available?
We provide an archive of up to 12-months of your eStatements.

Will my eStatements look the same as my printed statements?
Your eStatement looks similar to your printed statements. Along with your eStatement, you can access the credit union newsletters and other member communications.

How do I stop receiving eStatements?
You can switch back to the paper version of your statements at any time. Just use our online eStatement Unsubscribe Application. You will begin receiving your statements by postal mail with your next statement cycle.

How do I notify Virginia Credit Union of my new e-mail address?
Notify us of your new address by using our E-mail Address Update Form.

Can my eStatement e-mail notification be sent to two different e-mail addresses?
Currently our system supports only one e-mail address per account. However, you can access your eStatement from any computer with secure Internet access.

Can either owner of a joint account sign up to receive eStatements?
At this time, only the primary owner of an account may sign up to receive eStatements.

I have access to other cross-accounts in Home Banking. Can I get eStatements for those accounts too?
You may request eStatements for any account you normally have access to through Home Banking.

Can I receive a printed statement if my computer isn’t working or if I need one for another reason?
Yes, you may contact Member Services to request a printed statement by mail. There is a charge for each statement copy requested.

What information security measures are taken?
VACU eStatement uses the latest Internet security technology and techniques to help ensure that your statement information is as secure as possible. These techniques include user authentication, data encryption, and the use of secure servers. Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission over the Internet, and to protect it from anyone trying to read it in transit. We also use multiple step applications to verify supplied data.

Why can’t I access my Home Banking account after checking my eStatement?
You may have been logged off by the system. For your protection, Home Banking and eStatement sessions are terminated after 9 minutes of inactivity. You can get in again simply by re-entering your Logon ID and Security Code.

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